Privacy Policy

INTRODUCTION

The purpose of this policy is to explain how Grimefordmill Limited collects protects and uses personal data. Grimefordmill Limited is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.

WHAT TYPES OF PERSONAL DATA DOES GRIMEFORDMILL COLLECT?

Grimefordmill Limited needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, billing postal address, telephone number, and e-mail addresses.

HOW DOES GRIMEFORDMILL LIMITED OBTAIN PERSONAL DATA?

Grimefordmill Limited obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Grimefordmill web site).

HOW DOES GRIMEFORDMILL LIMITED USE THE PERSONAL DATA THAT IT HOLDS?

PROVIDING AND IMPROVING THE GRIMEFORDMILL SERVICE:

Most of Grimefordmill Limited use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing, delivery installation and support services, as well as for invoicing and in order to answer general customer enquiries. In addition, Grimefordmill Limited may also use personal data to improve on the level and type of service Grimefordmill offers to its customers. As part of this interest in improving the service provided, Grimefordmill Limited may process personal data for the purposes of sales analysis and customer usage statistics.

DIRECT MARKETING:

Grimefordmill Limited may from time to time inform its customers, end users and potential customers about Grimefordmill Limited and Grimefordmill Limited affiliate products and services, and other information Grimefordmill Limited feels may be of interest. Customers and other recipients of information from Grimefordmill Limited may indicate at the time they first place an order with Grimefordmill Limited whether or not they wish to receive such information or at any later time by simply contacting Grimefordmill Limited.

TO WHOM DOES GRIMEFORDMILL LIMITED DISCLOSE PERSONAL DATA?

Grimefordmill Limited will pass personal data within its internal departments in order to fulfil sales obligations as well as to finance departments to enable invoicing. As a general rule Grimefordmill Limited does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Grimefordmill Limited is under an obligation by law to disclose personal data, or where Grimefordmill Limited has contracted with third parties to assist in providing services to Grimefordmill Limited customers such as for delivery and installation.

HOW DOES GRIMEFORDMILL LIMITED PROTECT THE PERSONAL DATA IT HOLDS?

Grimefordmill Limited takes customer confidentiality and security very seriously. Grimefordmill Limited has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Grimefordmill Limited. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Grimefordmill Limited will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Grimefordmill Acceptable Use Policy.

COOKIES AND HOW WE USE THEM

Cookies help us to run this website smoothly and efficiently. A cookie is essentially a small information file that is stored on your device, but cannot be used to identify you personally.

We use these cookies in a number of ways to give you, the user, a better experience:

We may use cookies to determine what kind of device you’re using, so we can display things in an appropriate way

We may use cookies to recognise the device you’re on so that you don’t have to provide information several times during one task

If you would like to learn more about cookies and how to manage them, go to the DirectGov webpage about cookies.

IMPROVING SERVICE

We use Google Analytics to keep track of how many people visit the website, and which pages are viewed most often. This does not keep personal information. If you do not want this information to be collected about you, you can choose to disable all Google Analytics cookies.

If you would like to find out more about Google Analytics, go to their website .

BASIC OPERATION

This website does not collect your personal information unless it is required for the site to run correctly. This may include usernames and passwords, and other personal information where a shop system is in place.

If cookies are required for the website to operate correctly, you are unable to opt out of them.

COOKIES FROM EXTERNAL SITES

We sometimes use third party objects in our websites that use cookies. There are often things such as embedded content from YouTube or other video players, or social media widgets such as ‘share’ or ‘like this’ buttons for Facebook, Twitter etc.

We can’t control how the cookies from these objects are used. If you would like to know more about how these cookies are used, you can find more information on the website for the company in question.

CUSTOMERS RIGHTS

European Economic Area legislation gives individuals whose personal data is held by Grimefordmill Limited specific rights to access and rectify personal data held about them. These include the right to: obtain from Grimefordmill Limited for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Grimefordmill regarding promotions or new products and services.

CONTACT DETAILS

If any individual wishes to contact Grimefordmill Limited regarding the personal data held about them or has any other question about Grimefordmill Limited data privacy procedures they should send a letter to the directors of Grimefordmill Limited.

POLICY UPDATES

As part of Grimefordmill Limited commitment to compliance with data privacy requirements, and to reflect changes in Grimefordmill Limited operating procedures, Grimefordmill may alter the terms of this policy from time to time and will post the revised policy on this website.

DISCLAIMER

GENERAL VALIDITY

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

USE OF COOKIES

This site uses some unobtrusive cookies to store information on your computer.

Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you’re not happy with this, we won’t set these cookies but some nice features of the site may be unavailable. Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

To control third party cookies, you can also adjust your browser settings, for more information please visit www.allaboutcookies.org.

PRICES & VAT

We are registered for VAT in the UK (VAT registration number GB103311287) and the current rate of VAT of 20% is applied to all items, a breakdown of this cost will be provided on the purchase reciept given by Paypal or Google Checkout. For telephone orders a VAT reciept may be requested within 14 days of your purchase.

STOCK AVAILABILITY

We try to have the stock available at all times but this is not always possible. Should there be a delay with your order we shall telephone or e-mail giving you an estimated delivery date. Should you not accept the delivery date you will receive a refund of your payment.

We try to get the goods delivered within 3 working days. This is the time before we will place the goods on one of the carriers. However we are closed during public holidays and weekends and normally between Christmas and New Year.

Apart from APO/BFPO addresses we do not accept PO BOX numbers as addresses.

COMPLAINTS & RETURNS

We hope that you will be pleased with our products. Should you have a complaint please feel free to e-mail or call us. We will acknowledge your complaint within 7 days and do our best to resolve the problem.

Standard Items: Should your order be unsuitable in any way simply return the goods within 14 days of receipt for a refund. (We cannot arrange collection nor pay the post or carriage for returns). Goods must be in a perfect unused condition with their original packaging. Your payment will be refunded as soon as we receive the items back. Please return the goods with the dispatch note that was sent with the goods.

Bespoke Items: We cannot accept returns of bespoke items unless they are defective in some way beyond our normal working tolerances. A colour difference is not a defect. We strongly suggest that you request a sample piece before ordering a design.

If an item is damaged in transit please reject the delivery and inform us within 7 days.

Shortages must be reported immediately. If not reported within 7 days from delivery we cannot send replacements.

None of the above affects your statutory rights.

SAMPLES

We will, at our discretion, provide a small sample piece of our products for genuine requests. We reserve the right not to send out sample pieces.

SECURITY

All credit card numbers are processed securely Paypal. To find out more about PayPal, please visit the PayPal website.